Santa will be available from Saturday 25th November  through to Sunday 24th December.  Use the booking links to check out what availability remains within this period.

At the time of booking, you can provide Santa with information to assist in the experience of the event.  He will know in advance, the names and ages of the children, along with information the booker provides such as what they want for Christmas and why they are on the nice list. 

Absolutely!  When you make a booking, you are prompted to create a customer account with a password (or sign-in to an existing account).  This allows you to add to your booking or amend it (subject to availablity) up to 5 days before your booked slot. 

Yes!  When you make a booking, you are prompted to create a customer account with a password (or sign-in to an existing account).  This allows you to add to your booking or amend it (subject to availablity) up to 5 days before your booked slot. 

Payment is made at the time of booking using Stripe which allows flexibility to our customers to pay by various card types, including Apple Pay and Google Pay.

Each child with a ticket to visit Santa will receive a good behaviour certificate and collect a scoop of Santa's magic reindeer dust to take home.

There are various Christmas-themed soft toy options or the Christmas books are an optional add-on should you wish. 

These are not automatically included in the ticket price in order to offer everyone a variety of options to suit their budget and individual circumstances.

For 2023, the adult fee is just £1 per adult, same as it was last year.  

Due to ongoing risks of Covid-19 and to meet with government restrictions, numbers need to be controlled and to help keep everyone safe, this nominal fee per adult is to help control the numbers and to cover the costs of increased PPE, cleaning required and general admin involved in dealing with increased volume of people.

We believe the fairest way to deal with this is to add the small fee per adult rather than increase the standard child ticket prices when the number of adults present vary largely with each booking.

We know that adults get as much joy from the experience as a child and know that everyone attending the experience will not be disappointed.

Santa has a very thick beard, but other than that, no, Santa will not be wearing a mask.  He will be taking regular tests to ensure good health.

Please, however, do not bring your child if either you or anyone in your party is experiencing any COVID symptoms. 

We aim to get the video link out to you within 5 working days of the booking timeslot.
Once your video is made, we send an email to you with a link to DropBox so you can easily access it and download it (you do not need a DropBox account to access it).

Some of the emails we send are making their way into the recipients' junk/spam folder so please check there first before contacting us.

If you still haven't received it, then drop us an email or a message on FaceBook and we'll get the information to you by another means.

Of course!  In fact, there have been lots of requests from adults booking a personalised video message AND a visit and asking if Santa can personally invite their child or children to visit him in personal so that their visit is more special. 

 We think that's a great idea and it helps make Christmas time even more magical.

Just make sure you add the date and time of your visit booking to the information at the time of booking your video message and Santa will be delighted to fulfill this request.

We even had a few video requests last year for Santa to invite their child or children to Lapland to see him there! 

You should allow around 15-20 mins for the interactive and immersive experience.  The time on your booking slot is the time to see Santa and so you should arrive 5-10 minutes beforehand so you can be welcomed by our elves and shown around the village before your meeting with Santa in his cabin.

The time spent with Santa will last a few minutes and then you can spend some time in his sleigh afterwards and take pictures should you wish.

Once a booking is made, it is non refundable.  You are given the opportunity to reschedule the booking subject to availability but no refunds will be given if there is no suitable alternative date/time available.

No refund is given for missing a booking or turning up late.  Information is provided through our booking system to remind you of your booking slot.

In the unlikely event that Santa is unable to make the booking for whatever reason, an alternative booking or credit will be provided.

No.  We absorb the booking fees and do not pass these on to you.

Yes and it's FREE of charge!

There is ample parking along with a quaint cafe you can use to enjoy some festive treats.

Yes.

In order to save time and make your entry as seamless as possible, please do ensure every visitor has a ticket.  

There are several reasons why we need to include all visitors in our ticket count. 

Primarily, it is important for us to keep track of the total number of attendees, regardless of age, for safety, planning, and legal purposes. 

Our event is designed to ensure a positive and interactive experience for all, and we take into account the capacity limitations on the number of people we can safely and comfortably accommodate. 

Moreover, we've crafted our Christmas experiences to be delightful not only to people of all ages but also to our youngest infant guests. There's something truly magical about a first Christmas experience - the lights, the sounds, the overall festive vibes often prove to be an enchanting experience for them.

Please remember, we aim to provide a magical, high-quality experience that involves costs such as maintenance, staff wages, and event planning to ensure a successful and joyful experience to all our customers, regardless of age.